December 20 9:00 PM
Route 17 bus 703 is running 22 down due to non-VRT accident
Accessible Transportation
Valley Regional Transit provides accessible transportation with our VRT Access and VRT Beyond Access services, with other specialized services available to meet additional community needs.
Services
VRT’s Access and Beyond Access services work together to provide ADA transportation for older adults and persons with disabilities across the Treasure Valley. VRT partners with a third-party organization called ADA Ride to determine disability status.
To apply for VRT Access, please visit ADARide.com or call (877)232-7433.
To qualify for VRT Beyond Access, passengers must first apply for VRT Access.
- If you qualify for Access, you automatically qualify for Beyond Access.
- If you do not qualify for Access and are 60 or older, you qualify for Beyond Access.
- If you do not qualify for Access and are younger than 60, you do not qualify for Beyond Access
Note: Beyond Access trip requests that can be completed entirely by Access must be booked as Access trips. VRTCustomer Service will assist with determining trip eligibility.
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Access
Access is a paratransit transportation service operated by Valley Regional Transit through the tax support of local municipalities. Designed to complement fixed-route and on-demand bus systems, this service is available to people who are unable to utilize the fixed-route or on-demand bus systems because of a disability. Eligibility may be limited on a conditional basis, and each trip can be reviewed.
Learn more -
Beyond Access
Beyond Access is a regional, shared ride, curb-to-curb service launching January 2024 for older adults and persons with disabilities that will provide no-cost trips in and between Canyon and Ada counties within the designated service area. Available Monday through Friday from 7 a.m. to 6 p.m.
Learn more -
Other Services
We serve the Treasure Valley by getting more people to more places. There are several VRT programs that provide accessible, inclusive transportation to riders of all backgrounds.
Learn more
Reasonable Modification to Process & Procedures
Valley Regional Transit is committed to serving the needs of individuals with disabilities in accordance with the American with Disabilities Act and Section 504 of the Rehabilitation Act of 1973. VRT Reasonable Modification processes are designed to guide VRT staff and contract operators to make reasonable modifications/accommodations to policies, practices, and procedures pertaining to fixed-route, demand response, and paratransit services necessary to avoid discrimination. The authority will grant reasonable accommodations requests except where making accommodations would:
- Fundamentally alter the nature of the service, program, or activity;
- Create a direct threat to the health and safety of others as defined in CFR 37.3; or
- Where the individual with a disability is able to fully use the services, programs, or activities for their intended purpose without the modification.
ADA-accessible formats are available upon request.
How to request a reasonable modification
The Operations Director is the designated Reasonable Modification Coordinator. The coordinator is responsible for the administration of the reasonable modifications processes and maintaining documentation of requests and disposition of requests for modifications. Requests can be sent via:
Valley Regional Transit
ATTN: Jeannette Ezell, Reasonable Modification Coordinator
700 NE 2nd St., Suite 100
Meridian, ID 83642
jezell@ridevrt.org
Phone
Reasonable Modification Request Form (fillable online) Reasonable Modification Request Form (downloadable PDF)(208)258-2711
How to FILE A COMPLAINT
Any person wanting to file a complaint or appeal a denial of a request for modification of policies and practices has ten (10) days from receiving the decision to do so. Complaints or appeals may be filed via:
Valley Regional Transit
ATTN: Jason Rose, Public Information Officer
700 NE 2nd St., Suite 100
Meridian, ID 83642
jrose@ridevrt.org
Phone
(208)803-5183
How to REQUEST ADA-ACCESSIBLE FORMATS
ADA-accessible formats are available by request and can be sent via:
Valley Regional Transit
ATTN: Jason Rose, Public Information Officer
700 NE 2nd St., Suite 100
Meridian, ID 83642
jrose@ridevrt.org
Phone
(208)803-5183
Title VI
Valley Regional Transit is committed to ensuring that no individual or organization is excluded from participation in, denied the benefits of its program, activities or services, or subject to discrimination on the basis of race, color or national origin in accordance with Title VI or the Civil Rights Act of 1964, as amended.
Download the Title VI/ADA complaint form:
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