View All Service Alerts
16

January 09 8:00 AM

Route 16: Stops on 1st & Idaho and 1st & Bannock will be closed. Please use the bus stop on Main & 1st.

10

January 09 4:00 AM

Route 10 stop at State and Ellen's Ferry closed. No temp stop placed.

2

January 09 1:00 AM

Route 2 Inbound stop at Broadway and Targee is closed and temp stop has been placed on the far-side.

9

January 09 1:00 AM

Route 9 stop at State & 15th is closed, a temp stop has been placed nearside by the Gas Station.

9

January 09 1:00 AM

Route 9 stop at State & Pierce Park is closed due to road construction. No temp stop placed.

9

January 09 1:00 AM

Route 9 OB stop at State and Ellen's Ferry closed. No temp stop placed.

9

January 09 1:00 AM

Route 9 stop at State & Pierce Park is closed due to road construction. No temp stop placed.

Home > Accessibility

Accessibility

VRT has been connecting people to the community they love for over 20 years. We believe equity, accessibility, and great customer experiences belong at the center of public transportation. We offer a variety of accessible options and services for people who need extra assistance using fixed-route buses and other VRT services.

Man in wheelchair smiling while riding a bus

Accessible Transportation

Valley Regional Transit provides accessible transportation with our VRT Access and VRT Beyond Access services, with other specialized services available to meet additional community needs.

Full screen map

 

VRT Access VRT Beyond Access
Service Area Limited: ¾ mile of bus routes Broad: Most of Ada and Canyon County
Cost $3 No cost
Guaranteed ride Yes No
Pick-up/Drop-off Curb-to-curb Door-to-door
Qualifier Disability Disability and/or age

Services

VRT’s Access and Beyond Access services work together to provide ADA transportation for older adults and persons with disabilities across the Treasure Valley. VRT partners with a third-party organization called ADA Ride to determine disability status.

To apply for VRT Access, please visit ADARide.com or call (877)232-7433.

To qualify for VRT Beyond Access, passengers must first apply for VRT Access.

  • If you qualify for Access, you automatically qualify for Beyond Access.
  • If you do not qualify for Access and are 60 or older, you qualify for Beyond Access.
  • If you do not qualify for Access and are younger than 60, you do not qualify for Beyond Access

Note: Beyond Access trip requests that can be completed entirely by Access must be booked as Access trips. VRTCustomer Service will assist with determining trip eligibility.

 

  • Access

    Access is a paratransit transportation service operated by Valley Regional Transit through the tax support of local municipalities. Designed to complement fixed-route and on-demand bus systems, this service is available to people who are unable to utilize the fixed-route or on-demand bus systems because of a disability. Eligibility may be limited on a conditional basis, and each trip can be reviewed.

    Learn more

  • Beyond Access

    Beyond Access is a regional, shared ride, curb-to-curb service launching January 2024 for older adults and persons with disabilities that will provide no-cost trips in and between Canyon and Ada counties within the designated service area. Available Monday through Friday from 7 a.m. to 6 p.m.

    Learn more

  • Other Services

    We serve the Treasure Valley by getting more people to more places. There are several VRT programs that provide accessible, inclusive transportation to riders of all backgrounds.

    Learn more

How to File an ADA Complaint

If you believe you have been discriminated against by Valley Regional Transit based on disability, you may file an ADA complaint. Please include:

  • An explanation of what happened and led you to believe discrimination occurred
  • Sufficient details, including dates, times, and locations of incidents
  • Your contact information
Discrimination Complaint Form (English) Discrimination Complaint Form (Español)

Complaints may be filed via:

Mail

Valley Regional Transit

ATTN: Stephen Hunt, ADA Coordinator

700 NE 2nd St., Suite 100

Meridian, ID 83642

Email

shunt@ridevrt.org

 

How to Request ADA-Accessible Formats

ADA-accessible formats are available by request via:

Mail

Valley Regional Transit

ATTN: Jason Rose, Public Information Officer

700 NE 2nd St., Suite 100

Meridian, ID 83642

Email

jrose@ridevrt.org

Title VI

Valley Regional Transit is committed to ensuring that no individual or organization is excluded from participation in, denied the benefits of its program, activities or services, or subject to discrimination on the basis of race, color or national origin in accordance with Title VI or the Civil Rights Act of 1964, as amended.

 

Learn more about Title VI

Title VI of the Civil Rights Act of 1964

“No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”

Reasonable Modification to Process & Procedures

Valley Regional Transit is committed to serving the needs of individuals with disabilities in accordance with the American with Disabilities Act and Section 504 of the Rehabilitation Act of 1973. VRT Reasonable Modification processes are designed to guide VRT staff and contract operators to make reasonable modifications/accommodations to policies, practices, and procedures pertaining to fixed-route, demand response, and paratransit services necessary to avoid discrimination. The authority will grant reasonable accommodations requests except where making accommodations would:

  1. Fundamentally alter the nature of the service, program, or activity;
  2. Create a direct threat to the health and safety of others as defined in CFR 37.3; or
  3. Where the individual with a disability is able to fully use the services, programs, or activities for their intended purpose without the modification.
How to request a reasonable modification

The Operations Director is the designated Reasonable Modification Coordinator. The coordinator is responsible for the administration of the reasonable modifications processes and maintaining documentation of requests and disposition of requests for modifications.

Reasonable Modification Request Form (fillable online) Reasonable Modification Request Form (downloadable PDF)

PDF request forms can be sent via:

Mail

Valley Regional Transit

ATTN: Jeannette Ezell, Reasonable Modification Coordinator

700 NE 2nd St., Suite 100

Meridian, ID 83642

Email

jezell@ridevrt.org